EN

Privacy Policy

Carple is a company that follows the regulations of the Personal Information Protection Act to provide customers with secure and trustworthy products, services, and information. The following privacy policy outlines how Carple (hereinafter referred to as "us" or "our company") collects, processes, uses, and protects your personal information.

1. Scope of Privacy Policy

This privacy policy covers the personal identification information that we collect from you when you use our website, when you face social media links that lead to our website, and when you participate in our online and offline sales or marketing activities. This privacy policy does not apply to any individuals outside of the above scope or any individuals who are not managed by our company.

2. Collection, Processing, and Use of Personal Information

2.1. Why do we collect your personal information? For what purposes?

In order to meet your service needs, we will use the personal information obtained based on the following purposes. We will not provide the data to any third party or use it for other purposes without your consent or in accordance with relevant legal requirements.

  • Provide smooth operation of the website's functions, manage the security of the website and system.
  • Manage transactions with customers, suppliers, and business partners and process orders for products and services.
  • Verify your identity and prevent unauthorized use of our services.
  • Respond to your interests and needs, inquiries, business marketing, and subscription service management.
  • Conduct research, statistics, and analysis for the development of new products and the improvement of service effectiveness.
  • Provide important information related to our company's services and proactively contact you when necessary.
  • Operate our business in compliance with applicable laws.

2.2. What personal information do we obtain? How do we obtain it?

  • When you browse the service website, the server will automatically record connection device IP address, usage time, device type, browser type, operating system type, browsing and clicking behavior records, etc., as a reference basis for improving service efficiency.
  • When you use our services, you need to provide information that can identify the user for registration or login, including but not limited to name, phone number, email address, etc.
  • If you request service-related information from us through our website, phone, social media, or email, we will retain the detailed information you provide, such as name, contact information, address, company data, and all personally identifiable information mentioned.
  • In order to provide you with more comprehensive services, we collect the content of questionnaires and surveys for statistics and analysis. The data and text descriptions of the analysis results will be provided for internal research only. If necessary, our company will publish related information in accordance with business needs, but it will not involve specific personally identifiable information.
  • If online transactions and payment procedures are generated when purchasing software, consulting services, and value-added services through our website, we will retain transaction-related information, including but not limited to the name of the order placer.
  • If you or your affiliated company have agreed to conduct business and marketing promotion with our company, we will retain and use the photos and testimonial information provided by you or your affiliated company.

3. Protection of Personal Data Security

Protecting the personal data obtained by our company is an important principle of our operation. Without your consent, we will not provide your personal data to any third party unrelated to our company's services. However, this does not apply if our company believes in good faith that it is required or permitted by relevant laws, or to protect our company's rights. In order to strengthen the protection of personal data security, our company has implemented the following technical and policy measures to prevent illegal destruction, tampering, unauthorized access, and disclosure. In addition, you should properly safeguard your login account and password for accessing our company's services, log out of the website after using our services, and avoid clicking on URLs from unknown sources on the Internet.

  1. Our company's database is equipped with information security equipment such as firewalls, antivirus, and vulnerability scanning systems, as well as necessary security protection measures.
  2. Personal data is stored on separate database servers from web servers. General website visitors can only access web servers and cannot connect to the isolated personal data database. Personal data transmission can only be done through SSL encryption on machines approved by our company.
  3. Only authorized employees of our company can access your personal data. The relevant processing personnel have signed confidentiality agreements, and those who violate their confidentiality obligations will be subject to legal sanctions.
  4. If it is necessary to entrust a third-party unit to provide services due to business needs or for the purpose of providing you with better services, our company will sign a confidentiality agreement with the unit, require it to comply with this privacy guarantee policy, and adopt strict inspection procedures to ensure compliance.

4. Collection of Personal Information

When you use our services, we may collect your personal information such as your name, contact information, and other necessary information for the purpose of providing services. We will inform you of the purpose of collection, and with your consent, we will collect and use your personal information within the scope of the agreed purpose.

5. External Links

Our service website may provide links to other external websites. If you click on such links and access websites that are not owned by our company, their privacy policies will apply, and you should refer to their respective privacy policies.

6. Policy for Sharing Personal Information with Third Parties

We will not provide, exchange, or sell your personal information to any third party without your consent, except in cases where there are legal grounds, contractual obligations, or other circumstances as specified by law. The following circumstances are not subject to this limitation:

  1. With your written consent.
  2. As required by law.
  3. To prevent danger to your life, body, freedom, or property.
  4. In cooperation with public agencies or academic research institutions, for statistical or academic research purposes that serve public interest, and after anonymizing personal information.
  5. When we analyze your behavior on our website and disclose your personal information to identify, contact, or take legal action against you, in cases where your behavior may hinder our services or harm other users.

7. Use of Cookies

To maintain website security and monitor normal service operations, we may use cookie technology on your computer, such as using Google Analytics to assist us in these tasks. You can proactively stop cookie tracking, but it may affect your ability to use some service features.

8. Revision of Privacy Policy

In response to changes in the market environment and changes in government legal regulations, we may periodically modify our privacy policy. The revised terms will be updated on our service website. When you continue to use our service after the policy has been modified, it will be deemed that you have agreed to the modification of our privacy policy. If you have any related questions, you can contact us through our customer service center.